Frequently Asked Questions
Everything you need to know about our premium home solutions.
What is the standard shipping time for electric fireplaces and TV lifts?
Most in-stock items ship within 1-2 business days. Transit times typically range from 3 to 7 business days depending on your location and the size of the unit.
Do your electric fireplaces provide heat or are they just for aesthetics?
Our electric fireplaces offer the best of both worlds. They feature high-efficiency integrated heaters that can warm up to 400 square feet, but the flame effects can also be operated without heat for year-round enjoyment.
What is your return policy for home furniture and appliances?
We offer a 30-day return policy on all products. Items must be in their original packaging and in new condition. Please note that return shipping costs may apply for non-defective items.
Are Touchstone TV lifts compatible with all television brands?
Yes, our TV lift mechanisms are designed with universal VESA mounting brackets, making them compatible with almost all flat-screen LED, LCD, and Plasma televisions within the specified size and weight limits.
Do you offer professional installation services?
While our products are designed for DIY-friendly installation with comprehensive manuals, we recommend hiring a licensed contractor or electrician for recessed wall installations or complex cabinetry integration.
What kind of warranty comes with my purchase?
Touchstone Home Products provides a standard one-year limited warranty covering parts and workmanship. Extended warranty plans are also available for purchase on select electric fireplace and lift models.